A ‘Call’ means -

1) An internet terminology

2) Contacting a prospective, customer

3) Visiting a Call Centre

4) Attending to a complaint

Prospect’ means -

1) Existing customers

2) A Likely Buyer

3) Mission Document

4) A Religious Leader

KYC means -

1) Keep Your Customers Cool

2) Keep Your Credit Card

3) Know Your Customers

4) Keep Your Cool

The collective perceptions and impressions people have formed about an organisation, its products and/ or its services, is known as its -

1) Brand Value

2) Brand Asset

3) Brand Architecture

4) Brand Image

Good customer service is an extended arm of -

1) Service marketing

2) Web marketing

3) Process marketing

4) Indirect marketing

Electrical goods such as TVs, videos, stereo systems etc. used for home entertainment are known as -

1) White Goods

2) Green Goods

3) Red Goods

4) Brown Goods

Customer Retention can be ensured by

1) Offering freebies

2) Offering loans at low rates

3) Catchy slogans

4) Personalised services

New media have facilitated the type of communication which is -

1) Interactive

2) Abstract

3) Conceptual

4) Public

Continuation of a story on another page is called -

1) Carried

2) Jump

3) Bouncer

4) Forward

The reporter's name usually at the beginning of a story is termed as -

1) Byline

2) Header

3) Start line

4) Index

Taxonomy of News Values' is written by -

1) Paul Lazarsfeld

2) David M. White

3) Stanley Cohen

4) Galtung and Ruge